New_Field Service
Lift first-time-fix, cut downtime, and recover warranty margin with field service and warranty IP built on Dynamics 365
OwlSure combines Dynamics 365 Field Service delivery with proprietary warranty, parts, and diagnostics IP. Native Dynamics 365 records warranty information, then OwlSure operationalizes it, adding claims lifecycle, supplier recovery, and AI triage so service becomes a profit center rather than a cost of ownership.
Field Service Foundation
Implement work order, asset, agreement, and mobile capability on Dynamics 365 Field Service, replacing paper and disconnected point tools with one connected service backbone.
- Work order management
- Asset & install-base registry
- Service agreements & entitlements
- Technician mobile experience
- Subcontractor management
AI Impact
AI work order triage
Automated skill matching
Guided mobile task flows
Scheduling & Dispatch Optimization
Deploy resource scheduling optimization to balance skills, travel, parts availability, and SLA commitments across the technician workforce every day.
- Resource scheduling optimization
- Skills & capacity modelling
- Travel & route efficiency
- Emergency & overtime handling
- Dispatcher workbench design
AI Impact
Continuous schedule re-optimization
Predictive job duration
Autonomous dispatch for routine jobs
Warranty & Claims Operations
Operationalize the full warranty lifecycle with claims intake, adjudication, supplier recovery, and fraud control, built on OwlSure Warranty Core and Warranty Advisors.
- Warranty policy & coverage
- Claims intake & adjudication
- Supplier & OEM recovery
- Warranty accrual & reserve
- Leakage & fraud analytics
AI Impact
AI claim triage and adjudication
Automated recovery identification
Leakage pattern detection
Parts, Inventory & Pricing
Position the right part in the right van with returns, core recovery, and service pricing discipline, supported by Parts Advisors and OwlGen Pricing.
- Parts planning & van stock
- Reverse logistics & returns
- Supplier & vendor management
- Service pricing & quoting
- Inventory accuracy
AI Impact
Predictive parts demand
AI part recommendation at dispatch
Dynamic service pricing guidance
Connected Assets & Remote Diagnostics
Use IoT telemetry and Field Service Diagnostics to shift from reactive repair to predictive and remote resolution, avoiding truck rolls entirely where possible.
- IoT connectivity & telemetry
- Condition-based maintenance
- Remote diagnostics & triage
- Failure prediction
- Remote assist & guides
AI Impact
Predictive failure models
Agentic remote triage
Automated case-to-work-order creation
Customer Experience & Communications
Keep customers informed across booking, arrival, completion, and billing with SmartCOMM-driven communications and self service that reduce inbound status calls.
- Customer self-scheduling
- Proactive status notifications
- Technician tracking
- Service documentation & billing
- Post-service feedback
AI Impact
Generative service summaries
AI-personalized communications
Sentiment-driven follow-up
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