Project Highlights
Acuity Insurance implemented a modern OpenText Exstream CCM platform to standardize and centralize customer communications across the enterprise. The 36-month project converted over 7,000 Forms and removed 15% of redundant Forms.
Benefits
- Saved significant business user and IT time and resources with the rationalization of forms
- Enhanced business user satisfaction with the implementation of a new CCM platform
- Addressed the compliance issue efficiently by rapid migration of forms
- Developed an internal team and prepared them with the needed
technical skills and knowledge to support enterprise forms migration
