OwlSure is a global technology partner helping organizations that finance, service, and protect assets accelerate digital transformation through Microsoft technologies, Data, AI, and Cloud modernization.
End-to-End Field Service Coverage Across the Entire Service Lifecycle
OwlSure deploys Microsoft Dynamics 365 capabilities across every stage of your service operation.
- Sales and Contract Management
Close deals with SLA terms, warranty coverage, and pricing configured and locked at the point of contract. No manual handoffs. No gaps between what was sold and what gets delivered.
Powered by D365 Sales and Business Central
- Asset and Install Base Management
Every asset configuration, warranty status, and service history racked from commissioning through retirement. Your team always knows what is installed, where it is, and what it is covered for.
Powered by Field Service and IoT Hub
- Work Order Management
End-to-end work order lifecycle from creation to billing and closure. Parts, checklists, and sign-off managed in one place. Billing triggered automatically at job close.
Powered by Field Service and Resource Scheduling Optimization
- Field Scheduling and Dispatch
Powered by Field Service and Resource Scheduling Optimization
- Warranty Core
Extended warranty contracts, entitlements, customer agreements, and claims managed in one place. Your team knows exactly what each customer is covered for before the job begins.
Powered by Field Service and Resource Scheduling Optimization
- Financial Management
Work order to invoice automated. Margin visibility at the asset level. Multi-country billing supported. Service delivery connects directly to financial performance without manual reconciliation.
Powered by Business Central and D365 Finance
- Customer and Partner Portals
Customers see asset status, warranty coverage, and service history in real time. Technicians access work orders, job details, and asset information directly from mobile. Every stakeholder connected to the same live picture.
Powered by Power Pages and Customer Service
Four Field Service Challenges. One Experienced Partner.
From fragmented operations to workforce performance gaps, the challenges facing field service organizations are well known. Here is how OwlSure solves them.
Service Operations Transformation
Fragmented systems, operational silos, and legacy technology are holding your service operation back. If your teams are working around disconnected tools rather than working on a modern, intelligent platform that scales, it is time to transform.
What We Deliver
Core Dynamics 365 Field Service implementation with AI-assisted scheduling, Copilot AI guidance, mobile offline capability, and IoT-triggered work order automation.
Outcomes
First-time fix rate +10 to 15 points. Response time down 30%. SLA compliance 90% and above.
Intelligent Asset and Maintenance Management
Underutilized asset telemetry, fixed-interval maintenance schedules, and a reactive repair model are costing your operation more than they should. If your assets are generating data that nobody is acting on, the shift from reactive to proactive is overdue.
What We Deliver
Azure IoT Hub integration, usage-based Preventive Maintenance scheduling, predictive maintenance alerts through anomaly detection, and remote diagnostics capability.
Outcomes
Preventive Maintenance compliance 90% and above. Unplanned downtime down 35%. Truck rolls down 20%.
Service Lifecycle Integration
When service operations have no visibility into revenue contribution, every pricing decision is made in the dark. If your business needs end-to-end visibility from service request to revenue realization, and wants to transform service delivery into a measurable profit center, the integration between service and finance is where it starts.
What We Deliver
Dynamics 365 Field Service connected to D365 Finance, Project Operations, and Supply Chain. Service costs and revenue flow to your P&L automatically, from service request through to invoice realization.
Outcomes
Revenue leakage down 5%. Full warranty cost visibility. Single service P&L view across labor, parts, and contracts.
Workforce Intelligence and Enablement
Widening skill gaps, institutional knowledge walking out the door with every retirement, and technicians without real-time decision support in the field are widening the performance gap every day. If your operation needs to close that gap and elevate every technician closer to the level of your best, the right systems make that possible.
What We Deliver
Copilot AI for guided troubleshooting at the point of service. Dynamics 365 Guides for AR-assisted repair procedures. Performance analytics dashboards and knowledge capture workflows embedded in every job closure.
Outcomes
Bottom-performer gap down 30%. Technician training time down 40%. Institutional knowledge retained as a permanent operational asset.
AI Agents and Automation That Drive Field Service Performance
Microsoft Dynamics 365 embeds AI agents directly into field service workflows, turning data into decisions and signals into action without manual intervention. OwlSure deploys and configures these agents for your specific operation, helping you move faster, reduce cost, and stay ahead of disruption.
- Scheduling Operations Agent
- Researcher in Microsoft 365 Copilot
- Procurement Agent
- Copilot AI for Field Technicians
Provides AI-generated guidance at the point of service. Surfaces asset history, recommended repair steps, and quality alerts in context, so technicians spend less time gathering information and more time resolving issues.
- Custom Agents Built for Your Operation
Four Field Service Challenges. One Experienced Partner.
From fragmented operations to workforce performance gaps, the challenges facing field service organizations are well known. Here is how OwlSure solves them.
Service Operations Transformation
Fragmented systems, operational silos, and legacy technology are holding your service operation back. If your teams are working around disconnected tools rather than working on a modern, intelligent platform that scales, it is time to transform.
What We Deliver
Core Dynamics 365 Field Service implementation with AI-assisted scheduling, Copilot AI guidance, mobile offline capability, and IoT-triggered work order automation.
Outcomes
First-time fix rate +10 to 15 points. Response time down 30%. SLA compliance 90% and above.
Intelligent Asset and Maintenance Management
Underutilized asset telemetry, fixed-interval maintenance schedules, and a reactive repair model are costing your operation more than they should. If your assets are generating data that nobody is acting on, the shift from reactive to proactive is overdue.
What We Deliver
Azure IoT Hub integration, usage-based Preventive Maintenance scheduling, predictive maintenance alerts through anomaly detection, and remote diagnostics capability.
Outcomes
Preventive Maintenance compliance 90% and above. Unplanned downtime down 35%. Truck rolls down 20%.
Service Lifecycle Integration
When service operations have no visibility into revenue contribution, every pricing decision is made in the dark. If your business needs end-to-end visibility from service request to revenue realization, and wants to transform service delivery into a measurable profit center, the integration between service and finance is where it starts.
What We Deliver
Dynamics 365 Field Service connected to D365 Finance, Project Operations, and Supply Chain. Service costs and revenue flow to your P&L automatically, from service request through to invoice realization.
Outcomes
Revenue leakage down 5%. Full warranty cost visibility. Single service P&L view across labor, parts, and contracts.
Workforce Intelligence and Enablement
Widening skill gaps, institutional knowledge walking out the door with every retirement, and technicians without real-time decision support in the field are widening the performance gap every day. If your operation needs to close that gap and elevate every technician closer to the level of your best, the right systems make that possible.
What We Deliver
Copilot AI for guided troubleshooting at the point of service. Dynamics 365 Guides for AR-assisted repair procedures. Performance analytics dashboards and knowledge capture workflows embedded in every job closure.
Outcomes
Bottom-performer gap down 30%. Technician training time down 40%. Institutional knowledge retained as a permanent operational asset.
Tech Stack
Our Portfolio
Financial Services
- Banks & Credit Unions
- Lending & Asset Finance
- Payments, Cards & Fintech
- Investment Management
HealthCare
- Care & Senior Living Providers
- Health Insurance
- Pharmacy Benefit Managers
- Providers
Industries
- Insurance Brokerages
- P&C Insurance
- Life & Annuity Insurance
- MGAs & Program Administrators
- Warranty
Industrials & Utilities
- Energy, Utilities and Resources
- Construction & Engineering
- Logistics & Transportation
- Manufacturing
Resources
WHITEPAPER
- The Connected Service Organization
A strategic guide to building intelligent, connected, and proactive service operations with Microsoft Dynamics 365 Field Service.